Digital Personal Data Protection Act (DPDPA) Compliance Services

Safeguard Your Business. Honour Individual Privacy. Stay Future-Ready.

In today’s digital age, data is your asset — but also your biggest risk. With the Indian government’s enactment of the Digital Personal Data Protection Act (DPDPA), businesses that collect, use or store digital personal data must now step up their compliance game.

At Matayo 360° GRC, we help you simplify the complex, adopt best practices, and build trust with your stakeholders — through pragmatic, audit-ready, business-centric privacy and data protection solutions.

What is the DPDPA?

The Digital Personal Data Protection Act (DPDPA) is India’s landmark law for digital personal data. It defines how an individual’s (Data Principal’s) personal digital data can be collected, processed, stored and transferred by organisations (Data Fiduciaries) and their helpers (Data Processors). It also establishes rights for individuals and duties for organisations — along with a new regulatory body: the Data Protection Board of India.

In simple terms:

If you have a website, app, CRM, or handle customer/staff personal data — the law may apply to you.

Think of it as your digital hygiene certification: you’re promising to treat people’s data with care, transparency and responsibility.

Why Do You Need to Care About DPDPA?

Here’s what’s driving the urgency:

  • Regulatory obligation: Many sectors will be covered, and regulatory oversight is real.
  • Reputation risk: A data breach or non-compliance can hurt your brand trust.
  • Customer trust: Showing you take privacy seriously differentiates you in a crowded market.
  • Operational efficiency: Good data governance means better clarity, fewer surprises.
  • Future-proofing: DPDPA dovetails with global laws (GDPR, CCPA) and builds your readiness.

Who Must Comply with DPDPA?

The Act applies to you if you are a Data Fiduciary (or a Processor) which processes personal digital data and either:

  1. Operates in India, or
  2. Processes data outside India but offers goods or services to individuals in India.

Personal digital data means any data that can identify an individual, stored or transmitted in digital form — for example: names, phone numbers, email addresses, device IDs, behavioural profiles, biometric data, etc.

  • FinTech / InsurTech / Lending Apps
  • SaaS, Cloud & MSPs
  • Healthcare & Telemedicine firms
  • eCommerce & D2C platforms
  • EdTech and online learning providers
  • HRTech, staffing & recruitment systems
  • Any business using digital data for marketing, analytics or automation

Put simply: if you collect or analyse personal digital data — this law matters for you.

Key Terminology (Explained)

Term What it means in plain English
Data Principal The person whose data you are handling (customer, user, employee).
Data Fiduciary That’s you — the business deciding why and how the data is collected/used.
Data Processor A partner or vendor who processes data on your behalf (e.g., a cloud service, analytics vendor).
Consent Manager A body recognised by the law to help manage individual consent (in select cases).
Data Protection Board The regulator that will oversee DPDPA compliance in India.
Personal Digital Data Any digital information about a person that can identify them, directly or indirectly.

Core Pillars of the DPDPA

Consent & Purpose

Collect only what you need, with consent, for a clearly stated reason.

Data Protection & Security

Safeguards must be in place to prevent misuse or loss of data.

Individual Rights

Data Principals can ask to access, correct or delete their data.

Accountability & Transparency

You must maintain records, show your decisions and be clear about your data practices.

Cross-border Transfers & Processors

Controls apply if you share data externally or internationally.

Regulatory Oversight & Penalties

Compliance will be monitored; non-compliance carries significant risk.

Who Must Comply with DPDPA?

At Matayo 360°, we break the compliance journey into three clear phases for clarity and speed.

Governance & Readiness

Assess gaps, map data flows, define data inventory, develop privacy notice, build consent framework, create retention policy, conduct staff training.

Phase 1

Controls & Technology

Establish vendor governance, integrate with cybersecurity, deploy rights management tools, set up monitoring dashboards, develop incident response workflows, embed privacy into design.

Phase 2

Continuous Monitoring

Create compliance calendar, build privacy dashboard, maintain evidence records, launch awareness programmes, conduct tabletop exercises, prepare for external assessment.

Phase 3

Phase 1: Governance & Readiness

  • Perform a DPDPA gap-assessment: what’s missing vs what’s needed.
  • Map your data flows and create a Record of Processing Activities (RoPA).
  • Define your data inventory and classify personal digital data across business functions.
  • Develop your Privacy Notice & Policy, aligned to DPDPA language but user-friendly.
  • Build a Consent Framework: templates, forms, tracking.
  • Create your Retention & Deletion Policy: how long you keep data and when you dispose of it.
  • Conduct training and awareness for staff — making privacy part of your culture.

Phase 2: Controls & Technology Implementation

  • Establish a vendor/processor governance model: contracts, audits, risk checks.
  • Integrate with your cyber-security systems (IAM, encryption, logging, incident-response).
  • Deploy tools for rights management (data access, correction, deletion).
  • Set up monitoring and reporting dashboards, aligned with audit-readiness.
  • Develop incident-response workflows — how you detect, report and remediate data breaches.
  • Embed privacy into your product-design and digital processes (privacy by design).

Phase 3: Continuous Monitoring & Audit Readiness

  • Create a compliance calendar: periodic reviews, internal audits, external checks.
  • Build a privacy dashboard with KPIs and heat-maps of risk.
  • Maintain robust evidence records (logs, training records, audit findings).
  • Launch ongoing awareness programmes for new joiners and refresher training.
  • Conduct tabletop exercises and simulated incidents to test your readiness.
  • Prepare you for external assessment/certification and regulatory queries.

Why Choose Matayo 360°?

End-to-End Expertise

From large enterprises to fast-growing startups, we handle it all.

Integrated Compliance Approach

We don’t treat DPDPA in isolation — we align with ISO 27001, SOC 2, GDPR, HIPAA frameworks.

Practical and Business-Aligned

Solutions centre on your business model, not just check-lists.

Audit-Ready Documentation

We provide ready-to-use templates for policies, contracts, dashboards, training.

Ongoing Support

Not just implementation — we stay with you for continuous compliance and advisory support.

Technology-Enabled Delivery

Our automated tools and dashboards accelerate compliance, reduce manual effort, and improve accuracy.

The Benefits You’ll Achieve

  • Enhanced protection against data breaches and cyber-threats.
  • Clear compliance path that addresses future regulatory changes.
  • Increased trust with clients, customers and stakeholders.
  • Competitive advantage in bid/tender situations emphasising data security.
  • Better internal data governance, clarity and operational efficiency.

Who Should Consider DPDPA Readiness Now?

  • Any business handling personal digital data in India or targeting Indian users.
  • SaaS providers, digital platforms, eCommerce firms.
  • HR/Recruitment firms, Payroll service providers.
  • FinTech, health tech, education-tech, logistics platforms.
  • Cloud service providers, MSPs, outsourcing vendors.

Ready to Get Started?

Book your Free Consultation with Matayo 360° today. We’ll help you:

  • Understand your high-level readiness
  • Map next steps
  • Provide a custom engagement plan

Contact Us:

📧 info@matayo360grc.com
📞 +91-89719-65556
📍 India | USA | UAE | Canada

Let’s make data privacy your competitive strength — not just a compliance cost.

Send Your Enquiry​

FAQs for DPDPA Compliance Services

Is DPDPA already enforceable?

Yes — key parts of the Act may already apply. But full enforcement and rules implementation will evolve over time, so now is the time to prepare.

Does every business need certification?

The law does not mandate a specific certification process for all. But being audit-ready with documented protections makes business sense.

How long does compliance take?

That depends on size, data complexity and current maturity. Typically, organisations may take 3-12 months for readiness ahead of full enforcement.

What happens if we don’t comply?

Penalties may include fines, regulatory sanctions and reputational damage. Operating without proper controls is risky business.

Can we reuse ISO 27001/SOC 2 to help with DPDPA?

Absolutely — if you already have ISO 27001 or SOC 2, many controls overlap and you’re ahead of the curve.

We are a small company — do we still need to comply?

The Digital Personal Data Protection Act (DPDPA) is India’s new law for protecting people’s personal digital data. If your business collects customer details, employee data, email IDs, phone numbers, or any other personal information — the law applies to you. Not following it can lead to penalties up to ₹250 crores.

What should an organisation do first to become DPDPA-ready?

Start with DPDPA Gap Assessment:
✔ What personal data do we collect?
✔ Where is it stored?
✔ Who has access?
✔ Do we have consent?
✔ Do we delete data after use?

This is phase ONE of compliance and should be done within the next 3–6 months.

Consent must be:
✔ Free
✔ Informed
✔ Specific
✔ Unambiguous
✔ Logged and recorded
“Tick to continue” or auto-consent is not acceptable. For every new purpose, fresh consent is needed.

What policies do we need under DPDPA?

At minimum, businesses must have:
📌 Privacy Policy
📌 Consent Management SOP
📌 Data Retention & Deletion Policy
📌 Data Breach Reporting Procedure
📌 Employee Awareness & Training Plan
📌 Third-Party Vendor Risk Policy
📌 Record of Processing Activities (RoPA)

Do we need a Data Protection Officer (DPO)?

Only Significant Data Fiduciaries (SDF) must appoint a DPO.
However, appointing a single privacy in-charge or compliance lead is highly recommended for all companies.

What are the rights of customers under DPDPA?

Individuals (Data Principals) can ask for:
✔ Access to their personal data
✔ Correction of wrong data
✔ Deletion / stopping use of data
✔ Know how their data is being used

Your organisation must respond within a reasonable time.

What is the role of the Data Protection Board of India?

It is the regulatory authority that will:
✔ Handle complaints
✔ Investigate breaches
✔ Issue orders and penalties
✔ Guide compliance requirements

Think of it like an auditor and judge for digital data privacy.

What if we outsource data processing to a vendor?

You still remain responsible as the Data Fiduciary.
You must sign a Data Processing Agreement (DPA) with your vendor stating:
✔ Purpose of processing
✔ Security measures
✔ Data return / deletion terms
✔ No unauthorised sharing

Is data encryption mandatory?

The Act doesn’t mention “encryption” directly — but businesses are expected to implement “reasonable security safeguards.” In practice → encryption, access control, MFA, and logging are strongly recommended and essential during audits.

Do we need to inform customers if a data breach occurs?

Yes. Under DPDPA, businesses are legally required to notify the Data Protection Board AND the affected individuals.
No cover-ups allowed — this is a major shift from previous practices.

What is the penalty for non-compliance?

Penalty ranges from ₹50 lakh to ₹250 crore, depending on:

  • type of violation
  • number of affected individuals
  • seriousness of impact

Not having a privacy policy itself may lead to fines.

Is DPDPA similar to GDPR?

Yes, but simpler. DPDPA is inspired by GDPR and aligned with global privacy standards. If you plan to expand globally or work with EU/US clients, DPDPA compliance increases your credibility and market value.

What is the timeline for compliance?

Phase

Govt Timeline

What Businesses Should Do

Phase 1

Nov 2025

Governance & data mapping

Phase 2

Nov 2026

Consent Managers & tech integration

Phase 3

May 2027

Full enforcement & audits

Your compliance journey should ideally begin NOW.

What services does Matayo 360° provide for DPDPA?

We offer end-to-end support, including:
✔ Gap Assessment & Risk Mapping
✔ Policy & SOP Drafting (All Formats)
✔ Consent & Privacy Framework Setup
✔ Training via Masterclass & Awareness Kits
✔ Vendor & Legal Contract Review
✔ DPDPA Dashboard & Audit Toolkit
✔ ISO 27001 + SOC 2 Integration
✔ Managed Compliance as-a-Service